Rental Start Date The date on the reservation where delivery is made by our crew or the date rental items are scheduled to be picked-up from our showroom by the customer.
Rental End DateThe date on the reservation where pick-up is made by our crew or the date rental items are scheduled to be returned to our showroom by the customer.
Invoice DateFor clients with established credit, the date we create & send (mail or email) an invoice.
Cancellation Fee50% of reservation total if the reservation is cancelled within 7 days of the rental start date.
Reservations & Payment:
The Client name on the reservation is financially responsible for the reservation and must make or approve all changes to the reservation.
Quotes are not reservations and do not reserve rental items. Quotes are only valid for 30 days.
Reservations must be paid in full 14 days prior to rental start date. If payment is not received at this time, the reservation of your inventory will be cancelled.
If an order for reservation is placed within 14 days of the delivery/pick-up date, the order must be paid in full to create an active reservation.
Checks will not be accepted within 14 days of the rental start date.
Credit Cards are stored on file and are authorized to be processed for any damages, replacement fees, or extended rentals.
For clients with established credit, payment must be made within 30 days of the invoice date unless specifically stated otherwise. If payment is not received within 30 days, the past due balance is subject to an interest charge.
Cancellation & Refunds:
Special-ordered items may not be cancelled within 14 days of the rental start date.
If a reservation is cancelled within seven days of the rental start date, 50% of the reservation total will be charged as a cancellation fee.
Refunds will not be issued if a reservation is cancelled within one business day of the rental start date.
Once delivered or picked-up from Event Rentals, items are not eligible for a refund.
Refunds will not be given for normal wear and tear.
Any eligible refund will be issued after inventory is returned to Event Rentals.
Refunds of $50 or less will be credit to the credit card used for the original purchase. Any refunds over $50 will be refunded with a check in the mail on the Friday following the rental end date.
Delivery and Pick-up:
Delivery rates are determined by, but not limited to:
Size of a reservation
Time and date of delivery and pick-up
Delays in accessing loading/unloading areas
Obstacles or other variances in delivery such as carrying distance, up/down stairs, hill inclines/declines, or elevators
Tables and chairs are delivered stacked and must be restacked for pick-up. Table and chair set-up/take-down service is available for a minimal fee and must be requested prior to delivery.
Items must be left in one location and in an organized fashion (Dishes must be re-racked, linens placed in bags provided by Event Rentals.)